Key Responsibilities:

• Provide L1 support through phone, email, and ticketing tools

• Troubleshoot hardware, software, and network issues

• Install, configure, and maintain desktops, laptops, printers, and peripherals

• Support Windows OS, MS Office, and Office 365 applications

• Create, update, and close tickets within SLA timelines

• Perform password resets and user account management (AD/Azure AD)

• Coordinate with L2/L3 teams for unresolved issues

• Maintain IT asset inventory and documentation

• Ensure basic security practices (antivirus, patching, disk encryption)

• Technical Skills Required:

• Windows 10/11 OS support

• MS Office / Office 365 administration

• Basic networking (LAN, Wi-Fi, VPN)

• Active Directory / Azure AD – basic knowledge

• Antivirus and basic security awareness

• Ticketing tools (ServiceNow, Freshservice, Jira – preferred)

• Desired Skills:

• Basic cloud knowledge (Azure / AWS – optional)

• Good communication and customer-handling skills

• Willingness to work in shifts