Required Skillsets:

• Lead requirement workshops and stakeholder discussions

• Understand and document wallet operating models and transaction workflows

• Prepare functional requirements, user stories, and acceptance criteria

• Collaborate with architecture and engineering teams on integration-heavy platforms

• Analyze settlement, reconciliation, payout, refund, and reversal workflows

• Support MVP scope definition and phased rollout planning

• Identify requirement gaps, ambiguities, and dependency risks

• Support UAT planning and production readiness activities

• Mentor and guide junior Business Analysts, support task allocation, review deliverables, and ensure quality of BA outputs across the team.

Required Domain & Subject Matter Expertise

• Strong understanding of digital wallet ecosystems and fintech platforms

• Knowledge of closed-loop, semi-closed, and open-loop wallet concepts

• Understanding of ledger, settlement, reconciliation, and payout workflows

• Awareness of refunds, reversals, and transaction lifecycle management

• Understanding of payment gateway and financial integration concepts

• Awareness of KYC/AML and auditability concepts

• Strong understanding of API-based and event-driven integrations

• Awareness of scalability, HA, DR, and operational readiness concepts

Required Skills

• Strong business analysis and requirement elicitation skills

• Excellent workflow documentation and process mapping capability

• Experience working in Agile/Scrum delivery models

• Strong analytical and problem-solving capability

• Experience with JIRA, Confluence, Visio, Draw.io, or similar tools

Good to Have

• Prior experience in wallet, fintech, banking, or payments platforms

• Exposure to Kafka/event-driven architectures

• Understanding of cloud-native and microservices ecosystems

• Knowledge around various compliance and regulatory frameworks for payment domain

Soft Skills

• Strong stakeholder management capability

• Excellent communication and workshop facilitation skills

• Strong ownership and collaboration mindset

• Ability to mentor, coach, and manage junior BAs with a collaborative and growth-oriented approach.

• Willingness to travel to client locations – domestic and international

• Willingness to work across different time zones, including Manila, Philippines (PHT – UTC+8)