Key Responsibilities

• Install, configure, and troubleshoot operating systems (Windows/macOS).

• Implement and manage hard disk encryption and endpoint security solutions (Antivirus).

• Administer and support Microsoft Office 365 (user creation, mailbox management, access control).

• Provide basic support for cloud platforms such as Microsoft Azure (preferred), AWS, or other cloud services, including:

• Resource creation and configuration

• Basic monitoring and access management

• Manage laptop and IT asset inventory, allocation, tracking, and audits.

• Troubleshoot hardware, software, and network-related issues for end users.

• Ensure compliance with basic IT security policies and best practices.

• Coordinate with vendors and internal teams for issue resolution when required.

• Create and maintain technical documentation and asset records.

Required Skills & Qualifications

• Experience in OS installation and troubleshooting.

• Knowledge of Hard Disk Encryption (BitLocker or equivalent).

• Hands-on experience with Office 365 administration

• Basic understanding of endpoint security and antivirus solutions.

• Basic cloud knowledge of Microsoft Azure (preferred) or AWS/other cloud platforms.

• Experience in Laptop / IT Asset Management.

• Good verbal and written communication skills.

• Ability to work independently and handle multiple tasks.

Preferred Qualifications

• IT-related degree or diploma.

• Basic understanding of networking concepts (LAN, WAN, VPN).

• Exposure to IT service management tools or ticketing systems.