Application Support Engineer

Essential Duties

➢ Identify and diagnose technical issues related to the application, Research and implement solutions to resolve problems efficiently.

➢ Review the application code, configuration and data to identify the problem that member or team member facing and perform minor code fixes.

➢ Respond to user inquiries and requests for assistance, provide clear and concise explanations of technical concepts, Document and track user issues to ensure timely resolution.

➢ Create and track incident reports, assign incidents to appropriate teams for resolution.

➢ Create and maintain a comprehensive knowledge base of frequently asked questions and troubleshooting procedures. Ensure the knowledge base is up-to-date and easily accessible to users.

➢ Monitor the performance of the applications and identify potential issues. Take proactive steps to optimize application performance.

Functional Competencies

➢ Working knowledge of technical strategies, business process design, application development and technical architecture

➢ Ability to plan, organize, schedule, and manage work hours and small projects.

➢ Strong problem solving and analytical abilities.

➢ Possess good written and oral communication skills.

➢ Possesses ability to collaborate effectively with a wide array of people on many different levels.

Minimum Qualifications

➢ Bachelor's degree in Computer Science, Information Technology, or a related field.

➢ 3 years of experience in application support or development.

➢ Able to perform minor code fixes.

➢ Strong technical skills, including knowledge in C#, .Net, MS-SQL, or Salesforce.

➢ Excellent problem-solving and troubleshooting abilities.

➢ Effective communication skills, both verbal and written.

➢ Ability to work independently and as part of a team.

➢ Customer service orientation.

➢ Familiarity with tools

o Incident Management : Jira, ServiceNow

o APM: Data dog, App Dynamics, New relic